Appointments
BLOOD TESTS
All patients requiring a blood test will need to make an appointment instead of “just walking in”. These clinics are held every morning Monday to Friday, to make an appointment please call in at Reception or telephone Stowhealth on 01449 776000 between 11.00 a.m. and 4.00 p.m.
BOOKING APPOINTMENTS ONLINE
Patients can now book or cancel routine appointments online.
To use this service you must first be enabled by visiting Stowhealth Reception in person. The receptionist will give you your log in details (user name and password) which will enable you to use the service. For confidentiality and security before you can be given log in details you will need to show the Receptionist some form of photo I.D. (passport or driving licence).
Once you have received your log in details please visit the following link to book or cancel an appointment online.
https://systmonline.tpp-uk.com/Login?PracticeId=D83044
During this process you will be able to print the details of your appointment. We recommend that you bring this with you when you attend. PLEASE NOTE THAT ALTHOUGH IT APPEARS YOU ARE ABLE TO APPLY TO REGISTER AT STOWHEALTH ONLINE ON THIS PAGE, APOLOGIES BUT THIS FUNCTION IS NOT AVAILABLE. PATIENTS WISHING TO REGISTER WILL NEED TO CALL IN AT STOWHEALTH RECEPTION.
FREQUENTLY ASKED QUESTIONS
Why is it called 'On The Day'?
Our aim is provide an "On The Day" (OTD) service where patients can easily get an appointment the same day and get high quality medical care. The 'On the Day' team is run by different Stowhealth Doctors and Nurses on a Rota basis. We cannot therefore guarantee your access to the clinician of your choice within this service.
Can I still see my own Doctor?
Yes. If you wish to see your own doctor you can book a 'routine' face to face or telephone appointment . Appointments are normally available within 10 working days and are offered upto at least 8 weeks.
How do I know if I need an 'on the day' or 'routine' appointment?
Use your judgement. Can your problem wait for a 'routine' appointment with your own doctor? Do you think you need continuity of care with the same clinician? Do you need more time with the GP you feel knows you best? If you're not sure ask for an 'on the day' appointment and discuss it with the OTD team.
Do I have to call at 8.00 am?
No. Receptionists answer the phone ALL DAY, so avoid the rush and phone late morning or early afternoon, your enquiry will still be dealt with that day including same day consultations
What if I'm taking the children to school and can't wait by the phone for the return call by the On-The-Day-Team?
We will try to give you a rough idea of when we will call, obviously if this is difficult please tell us a time which would be convenient. Of course the nature of medicine means we may not be able to stick to this exactly but we will do our best. The more flexible you can be, the easier it will be for us to help you. If your phone does not receive withheld numbers, please inform the receptionist when making your appointment/enquiry, we will also call your mobile if you prefer.
What if I want a visit?
Home Visit request are organised by the 'On the Day' team, who will telephone you to discuss your needs and will arrange a Home Visit as necessary.
Can I just walk in and be seen?
We would prefer you telephone first so that we can deal with all enquiries on the basis of clinical priority. This will save you having to wait longer than you may feel necessary.
What if I have a minor injury or am bleeding?
Still telephone first so that the 'On The Day Team' can advise you where and when you can be best treated. More complex wounds may need to attend hospital or the Riverside Clinic, 2 Landsear Road, Ipswich. Minor injuries will be treated at Stowhealth
© Stowhealth - Tel. 01449 776000
