Bungay Medical Practice

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www.bungaymedical.co.uk 19th January 2018

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APPOINTMENTS UPDATE

Recent staffing changes at Bungay Medical Practice have provided the opportunity to reassess and improve on the way we provide appointments for patients registered with the surgery.

From Monday 4th December we will be starting a new surgery appointment system. In addition to same day appointments or phone calls with a team member, patients will again be offered the option to book routine appointments ahead of time with a doctor of their choice.

To help us ensure the new system works efficiently from the start, the practice would ask two things:

Firstly, to ensure the most appropriate clinician sees you in clinic, we would ask that you can give the reception team a very brief reason for your appointment request. The reason for this request is that we know that our patients have a really accurate idea of when they need to be seen but with the changes in training, skill and roles of our team do not always know who can best meet their needs, so tend to default to requesting a GP appointment. Ensuring we can accurately place patients with the best doctor, nurse or practitioner to treat them allows us to release GP and nurse capacity for the routine planned appointments.

The second request is that those patients contacting reception for routine appointments, or for results etc., do so after 10am once the phone lines are quieter from those seeking same day treatments.


Patient Participation Group

Click here to download the Chair's Address to the PPG AGM in February 2017

Go here to see the latest results from our Friends and Family test >>

Making a Complaint
Our aim is to provide the highest level of care for all our patients. We will always be willing to hear if there is any way that you think we can improve the service we provide.

If you have any complaints or concerns about the service that you have received from the doctors or staff working for the practice, please go here>>


Electronic Health Record
Today, electronic records are kept in most of the places where you receive healthcare, for example at your GP surgery or Out of Hours clinic. This care service uses the clinical computer system SystmOne, which enables your full electronic record to be shared to anyone involved in your direct care, across different healthcare services more>>


GP Net Earnings
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Bungay Medical Practice in the last financial year was 30,990 before tax and National Insurance. This is for 3 full time GPs, 4 part time GPs, 3 salaried GPs and 3 locum GPs who worked in the practice for more than six months.




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