Bungay Medical Practice

www.bungaymedical.co.uk 22nd May 2018

Home Visits

How to request a home visit:

If you are too ill to come to the surgery please contact a Receptionist
on 01986 892055, preferably between 8.00 am and 10.00 am.

Please read the guidance notes below

Home visits explained:

We are continually looking for ways to improve patient care, and currently we undertake many home visits, which increase year on year. At the same time, the waiting time to get an appointment with your preferred doctor is getting longer and longer.

If we could manage home visit requests more appropriately - doing less clinically unnecessary visits - this would free up doctors’ time, which in turn would allow the practice to offer more appointments.

On average, one doctor’s time spent on one visit is equivalent to seeing four patients in the surgery. In addition to this, carrying out a consultation in a patient’s home is not always the most appropriate place because often further tests or treatments are required which can only be performed at the surgery.

We are therefore asking for your understanding and help, so that we can work towards a better service for all our patients.

The next time you phone the surgery to request a home visit, a doctor will call you back.  The doctor will establish the best place for you to receive your assessment and possible treatment. This could mean the doctor arranging one of the following:

·telephone advice

·asked to come to the surgery to see an appropriate member of our health care team

· referral to another member of the community health care team (district nurse,

  community matron or paramedic)

·attend hospital


It would be most helpful if you could consider the above information when you ask for a home visit.

We hope you understand that the practice is not responsible for your transport to the surgery and that this is not a clinically appropriate reason to request a home visit.  But of course, we want to reassure you that when a visit is clinically necessary, we will always visit.

Thank you for your co-operation.

Yours sincerely

The Doctors at Bungay Medical Practice


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