Bungay Medical Practice

www.bungaymedical.co.uk 22nd May 2018

Make an appointment

Online appointments

You can order prescriptions, book appointments and view part of your medical record online with SystmOnline. To register for this service you will need to come to the Surgery in person with photo-ID and a recent utility bill. Ask the receptionist for details of how to register for SystmOnline. We will then supply you with a username and first password. To start using the service click on the link above.  

Booking an appointment on the telephone 01986 892055

Requests for consultations and home visits are taken between 8 and 11am.  One of our receptionists will ask you what prompted your call so they can direct you to the most appropriate person.  Please then press Option 1 if you have a touchtone phone, or hold for a receptionist to answer.

Please be aware that urgent requests made after 11am will be assessed by the Duty Team.

If you are calling for results, please telephone after 1pm.

If you wish to speak to Dispensary, please note their lines are open between 10 and 12, and 4 and 6.  Please press Option 2 during these times.

Doctor appointments

To make an appointment call 01986 892055 or book at the Reception desk.

You can also book on-line by clicking SystemOnline link above.

  • Routine appointments are booked on the day, either coming to see a doctor, or on the telephone.
  • When these are full, the practice operate a GP telephone triage system.  A GP will call you back and discuss your problem with you.  They will then advise the best course of action.
  • Appointments are 10 minutes duration, please request a longer appointment if you have more than 1 problem
  • We have limited appointments which can be booked in advance

Nurse appointments

If your problem is relatively minor (e.g. coughs/colds, sore throats, ear infections, eye infections, nose bleeds, tummy ache, etc) you will be given an appointment with a Senior Nurse who will continue to run the Same Day Clinic. The Nurse has access to a doctor during the clinic if a patient needs to be referred on.  Our Long Term Condition Clinics and Practice Nurse appointments can be booked in advance as normal.

 Allocated GP

All patients at the practice have an allocated GP. You will be informed of your named allocated GP at the time of registration. If you are already a patient and would like to know who your allocated GP is please ask at reception. You are able to see any GP you would like at the practice and are not restricted to just this one GP.

Extended hours

We hope that the evening appointment service will be useful to our patients who are not able to access our usual daytime appointments.

Patients may now book appointments during the following times:

Mondays - Routine appointments from 7.00 am - 8.00 am

Thursdays - Routine appointments from 6.50 pm - 8.20 pm

Please note that there is limited availability for these appointments

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