Patient Reference Group
Local Patient Participation Report
This report summarises development and outcomes of the Practice's Patient Reference Group (PRG) in 2012/13.
Click here to download the complete report
Supporting documents:
Click here for Copy of Improving Practice Questionnaire
Click here for Practice Response to PRG Comments on Patient Survey 2012
Click here for the Action Plan Update on the 2011 Survey
Making Services Better: Your Views
Bungay Medical Practice is committed to improving the services we provide to our patients. To do this, it is vital that we hear from people like you about your experiences, views and ideas for making services better.
If you are interested in joining the Patient Reference Group (PRG) please get in touch with the PRG Chair by email at jenny.hyams@nhs.net, or give your contact details to a member of the reception team.
Patient Information Directory
Click here for a copy of the Patient Information Directory (listing details of local and national organisations) compiled by the PRG and last updated November 2012.
Patient Reference Group Meetings
Click here for a copy of the Terms of Reference
Click here for a list of PRG Committee Members
Click here for a Report of the committee meeting held on 18.03.13
Click here for the Minutes of the Annual General Meeting held on 18.04.13
Click here for Chair's Report to AGM April 2013
Bungay Medical Practice Patient Reference Group
Patient participation is not a new concept - as long ago as 1978, at an International Conference on Primary Health Care, the WHO (World Health Organisation) and UNICEF (United Nations Children's Fund) jointly proclaimed that the people have the right and duty to participate individually and collectively in the planning and implementation of their health care. But it was really not until the April 2004 General Medical Services (GMS) Contract that there were incentives to set up Patient Participation Groups (PPGs). This was followed two months later by the NHS Improvement Plan, which aimed to put people at the heart of public services.
Bungay Medical Practice's PRG took off in April 2004. Your Bungay Medical Practice PRG Committee is a group of 12 members, representing the whole practice area. The Practice Manager and/or the Practice Development Manager attend each Committee meeting. It works with the practice and involves patients in its running, so that their concerns and recommendations are taken into account, especially when changes to local primary care services are proposed. It also means monitoring the services currently provided by the practice and considering services that could possibly be provided in the future.
If you would like to get in touch with your PRG, we should love to hear from you - just give your suggestions and comments in writing to Reception staff or email jenny.hyams@nhs.net (we guarantee a response), or come along to our Open Evening/AGM which is held in April each year and is publicised in the practice, on the practice website and in the local press.
Please note that the PRG is not able to deal with complaints, which should be put in writing to the Practice Manager.
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