The Grove Medical Group

www.thegrovemedicalgroup.co.uk 10th September 2010

Prescriptions

Online prescription orders

Please click on the banner at the top of the screen to order your prescription on line

Ordering repeat prescriptions

Patients on regular or long term medications may be issued with repeat prescriptions without seeing the doctor each time. A form listing these prescriptions accompanies each repeat prescription.

You may re-order repeat items by either: 

Ticking the appropriate items on the re-order   

list and returning it to the surgery in person or posting it to us.

Using the website order link at the top of this page.

Telephoning 0191 2132636 and leaving a prescription order message.

FROM MONDAY, 5TH OCTOBER 2009 ORDERS PLACED VIA THE PRESCRIPTION LINE - 0191 2132636 - WILL BECOME AN AUTOMATED SERVICE ONLY ALLOWING ORDERS TO BE PLACED 24 HRS PER DAY, 52 WEEKS OF THE YEAR.

Should you place your order via the telephone line,  you will be prompted to leave your name, address, telephone number and the name of the items you require.  A member of our prescription staff will contact you by phone if necessary to clarify any issues.  Staff on the normal practice line will not be able to take orders via that number.

You may also wish to consider contacting your local chemist and using their ordering and delivery service.

WARFARIN

We are sorry that we are unable to issue warfarin prescriptions on repeat prescriptions due to recent safety guidelines.

Urgent requests

At least 36 hours' notice is required for repeat prescriptions. However, if the request is urgent we will deal with it immediately if appropriate.

Posting your prescription to you
We are happy to post out your prescriptions to you providing you supply us with stamped addressed envelopes.

PRESCRIPTION REQUEST TURNAROUND CHART

  

ORDERS PLACED

WILL BE READY FOR COLLECTION

Monday 8.30am-12.00noon

 

Monday 1.30pm-4.00pm

 

Tuesday 8.30pm-12.00noon

 

Tuesday  1.30pm - 4.00pm

 

Wednesday 8.30am-12.00noon

 

Wednesday 1.30pm-4.00pm

 

Thursday 8.30am-12.00noon

 

Thursday1.30pm-4.00pm

 

Friday 8.30am-12.00noon

 

Friday1.30pm-4.00pm

 

Tuesday            After 4.00pm

 

Wednesday        After 12.00noon

 

Wednesday        After 4.00pm

 

Thursday           After 12.00noon

 

Thursday           After 4.00pm

 

Friday               After 12.00noon

 

Friday               After 4.00pm

 

Monday             After 12.00noon

 

Monday             After 4.00pm

 

Tuesday            After 12.00noon

 



© The Grove Medical Group
Advice presented on this web site is for information only and is not intended as a substitute for seeking professional medical advice. Links to other web sites are offered for information only and this practice does not endorse any other web site.