Appointment phone number - 01638 713109

• Urgent cases are seen on the day
• If your condition is non-urgent, you can expect to see a GP within two working days though you may have to wait longer if you want to see a particular GP at a particular time.
• If you don’t need an appointment within two working days you also have the option to book up to 4 weeks in advance if this is more convenient for you.
• Our telephone Triage system allows us to manage patient demand, prioritise appointments and arrange with you an appropriate time for your appointment – this is achieved by a return phone call to you from our Triage Team (either Duty Doctor or Nurse).
• Please remember that Mondays and the first day after a Bank Holiday are traditionally very busy – if you need to see your doctor routinely, please try to avoid these times.
• Let us know if more than one person in the family needs to be seen.  We can give you a longer appointment if necessary

Doctor appointments

We are encouraging patients to contact the surgery on the day that they wish to see a doctor - the majority of appointments will be bookable on the day. However we do appreciate that some patients need to plan ahead and pre-book an appointment - there will be a number of appointments that will be available a few days in advance. Our Triage system allows us to prioritise these appointments and arrange an appropriate time for your appointment - this is achieved by a return phone call to you from our Triage Team (either Duty Doctor or Nurse).

Please remember that Mondays and the first day after a Bank Holiday are traditionally very busy - if you need to see your doctor routinely, please try to avoid these times.

Telephone consultations

If you do not need a face-to-face consultation, the reception staff may be able to book a telephone consultation with your doctor. Telephone consultations are available with any doctor and the reception staff will arrange for the doctor to ring you at an agreed time during the morning.

Practice nurses

Simple problems can sometimes be dealt with by the nurses. For example, minor injuries, cystitis and general health enquiries. If you feel a nurse could help please let the receptionist know.

Golden rules for appointments

If you decide that your appointment is no longer needed, please ring up and cancel so that someone else can have the appointment instead.

Does more than one family member need to see the doctor? If so, please make a separate appointment for each person.

If you have several different problems to discuss, please make a longer appointment or separate appointments. Your doctor has only 10 minutes for each routine consultation.