Well Close Medical Group

www.wellclosemedicalgroup.com 23rd October 2016


For all appointments call 01289 333240

Routine appointments

Appointments can be made at the reception desk or by ringing 01289 333240.

You may express a preference for a consultation with a specific GP.  If your condition is non-urgent you can expect to see a GP within 2 working days, though you may have to wait longer if you choose to see a particular GP.

Please tell us when booking your appointment if you find stairs difficult to manage and arrangements will be made for you to be seen in a ground floor room.

Online appointments

Appointments are available to book online by clicking on the link below, If you already have a username and password for our repeat prescription service you can use this to login to book an appointment otherwise please call into the surgery and ask to be supplied with a username and password.

Urgent appointments

Patients with urgent problems can be seen the same day. You may be asked to speak with a health care professional to confirm it is appropriate that you have a same day appointment. Should you need to be seen urgently, this consultation will be with the available doctor and GP preference will not be possible.

Telephone consulting

In response to patient feedback and the growing number of patients who do not attend appointments (DNAs), the practice is changing its appointment system from 14th November 2016.  We know getting to see a doctor can be difficult; this change is to make it easier for you to get help when you need it.

1.  You ring the surgery on 01289 333240

2. To help the doctor decide who is the best person to see you and when, the receptionist will ask for a brief description of your problem.  You do not have to tell us the problem if you do not want to.

3.  You will be booked onto the doctor's telephone consulting list or given an appropriate appointment.

4.  The doctor will ring you back in order of clinical priority from the information you give the receptionist.

Telephone advice

If you need telephone advice please give your number to the receptionist and some indication of the problem so that the doctor or nurse will be able to assess the degree of urgency.  The doctor or nurse will ring you when he or she is free.

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