Attleborough Surgeries
www.attleboroughsurgeries.com 21st May 2013

Prescriptions

Dispensing

We dispense drugs directly from the surgery to approximately one third of our patients. We are allowed to dispense only to those patients who live more than one mile from a pharmacy (the government's rules, not ours!). All other patients may take their prescriptions to any pharmacy they like, although the two Lloyds pharmacies in Attleborough will be the nearest for the majority of our patients.

The Dispensary is open from 8:30 a.m. until 6:00 p.m. Monday to Friday (closed  every Wednesday 12:00 noon - 2:00 pm)

Repeat Prescriptions

If you want to order repeat prescriptions, you MUST order by the following method:  You can order repeat prescriptions in 4 ways:

Online
This is the quickest, easiest way to order medication.  In order to request repeat prescriptions on-line, you must first register in person with the receptionist. You will need to bring one form of ID and each member of the family will need to be registered separately.

The receptionist will give you a PIN, Practice Number and Access ID so you can go on-line and create your account.  

After you have created your account on-line, you will be able to book appointments of your choice live and direct into our appointment system as well as order repeat medication.

By telephone
You can call us between 9.00 a.m. and 12 noon and between 2.00 p.m. and 4.30 p.m. at Attleborough Surgeries Dispensary on 01953 452663.

In person
Tick off the medication you require on your repeat prescription list and drop it in to the dispensary. If the surgery is closed you can put it through the letterbox. If you don't have your printed list, you can write what you need on a piece of paper.

By post
Please address the envelope to "The Dispensary" at the surgery at which you are registered (enclosing a stamped, self-addressed envelope if you wish the prescription to be sent back to you). 

In all cases please order your prescriptions 2 working days before they are needed (longer if ordering by post). We have 17100 patients, so we need a bit of notice!

Collecting your repeat medication

Prescriptions for medication that you may have had before but which are not on a repeated prescription cannot be issued routinely as above. You may request it by telephoning or in person but it must be authorised by your doctor.

Following the recent changes to the practice, you can now only collect your repeat prescriptions from Station Road surgery.  However, if you are a chemist patient and have your repeat prescriptions sent direct to the pharmacy, you are not affected and will continue as normal.

Delivery

Our weekly delivery service is now in place and we currently deliver to around 70 patients.  If you are a patient that we dispense to, you are over 65 years old and are interested in having your medication delivered, please ask at the Dispensary.

If you don't pay for your prescriptions and have difficulty collecting it from the surgery you may be able to either pick it up from or have it delivered by Lloyds Pharmacy.  This service is unfortunately only available for people who live in Attleborough.  Contact the pharmacy for details

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