Newbold Verdon Medical Practice & Market Bosworth Surgery

www.NewboldVerdonAndMarketBosworthMedicalPractice.co.uk 23rd September 2017

Appointments


Demand for appointments has increased over the years and we are still trying to keep up with demand by making major changes to the appointment system to provide a faster and better service.

There are 2 types of appointments, routine pre-bookable and same day.

For all appointments call 01455 822171 or 01455 290200

Routine appointments

Routine appointments are available and can be pre-booked up to 3 months in advance with the doctor of your choice. These are for non-urgent matters and for patients who prefer to have continuity by seeing the doctor who has been looking after an on-going problem. Patients are able to book appointments for either surgery when booking a routine appointment.

Same day appointments

Same day appointments are available by ringing each morning at 8.00 am and at 1:30pm for an afternoon appointment. These are for more urgent matters that cannot wait until a routine appointment is available. You will need to ring the surgery you are registered with e.g. Market Bosworth or Newbold Verdon, if you require a same day appointment. Unfortunately you will not be able to choose which surgery you can be seen at and will need to go to your usual site when ringing on the day.

We cannot guarantee that you will be able to see the doctor of your choice, although we will endeavour to accommodate your request. We have to book these appointments in order so we cannot always offer an appointment at the time you request, we apologise for any inconvenience.

Emergency appointments

If all the 'Same Day' appointments have been taken, and you feel unable to wait until another day. The Reception Team will take a telephone number  and speak to the doctor on call. The doctor has the ability to offer an appointment if necessary or give telephone advice.

Training Practice

We are a training practice for medical students and occasionally we will ask if you are happy being seen with a medical student as well as your GP. If you are not happy to have a student present in the consultation please let the receptionist know at the time of booking your appointment.

How to make best use of us

  • Please contact the surgery as early in the day as possible if your condition is deteriorating or you need advice
  • Both the surgery and the telephone lines are open from 8am – 6.30pm Monday to Friday and 8.30am – 11.30am each Saturday morning at Newbold Verdon.
  • Market Bosworth telephone lines are transferred to Newbold Verdon Medical Practice on Saturday Morning and weekdays after 5.30; please stay on the line and your call will be answered
  • Patients can be seen at either site, however not for a same day appointment.
  • You can request to speak to your named GP or Practice Nurse over the telephone during the working day for advice, however you will need to give the receptionist some information on what the problem is, as a telephone consultation may not be appropriate. 
  • Please inform the Receptionist if you have sustained a minor-injury. The majority of these cases can be managed by the practice.

GOLDEN RULES FOR APPOINTMENTS

  • If you decide that your appointment is no longer needed, please ring up and cancel so that someone else can have the appointment instead.
  • Does more than one family member need to see the doctor? If so, please make a separate appointment for each person.
  • If you have several different problems to discuss, please make a longer appointment or separate appointments, however we cannot offer a longer consultation if you are ringing in for a same day urgent appointment.  Your doctor has only 10 minutes for each routine consultation.


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